Replacement Instructions for Defective Merchandise

Please send the following items back to the address specified below: the Replacement Authorization number*, the defective part (not the entire product), a detailed description of the defect, your contact information (name, phone number, mailing address, and email address), and the original receipt within 14 days of purchase to:

Thinkoperations, LLC

Attn: Replacements (RA # ______________ )

1701 Nueces Street

Austin, TX  78701

Returns that are not sent to the address above will not be processed. We cannot accept C.O.D.’s.  The customer is responsible for shipping returns; we recommend that packages are insured, as we cannot process returns that are lost, stolen, or damaged during shipping. 

The returned merchandise will be assessed and if it is determined that there is a manufacturer’s defect, a replacement will be issued.  If the returned item(s) do not contain a manufacturer’s flaw, a replacement will not be issued. Refunds/credits are not issued under any circumstance as containers designed for human consumption are non-returnable for hygienic reasons.  Defective item(s) will be replaced and if the original part is not available or out of stock, the part(s) will be sent as soon as it/they become available or similar part(s) will be sent in substitution.  There is no charge for replacement part(s).  There is no charge to ship replacement part(s) to addresses within the United States. 

*Replacement Authorization Number can be obtained by sending an email with the subject heading "Request for Replacement Authorization Number" to info@thinkbabybottles.com.  Please include a detailed description of the defective product(s) and your contact information.